At Starbucks, it’s rare to get a compliment, much less a plethora of them in two days. Mostly, you just get many complaints and outbursts such as:
“Where’s MY DRINK?!”
or
“This tastes DISGUSTING!”
However, yesterday was different. Our afternoon crew was praised for our friendliness and a few people commented on how much they enjoyed our service. This is a very welcome change and we can all breathe a sigh of relief, even if it’s only a very small one. See, our customer satisfaction percentages are not all they should be. Nevertheless, climbing from 47% to 51% to 55% is better than getting worse or even staying the same.
Despite these dismal numbers, I received a much welcome piece of news yesterday: I am finally being promoted to shift supervisor. After over a year of being told there was no room for promotion, there finally is, as Bianca accepted a full time position at a hospital. This means that your very own BaristaJim will be ShiftSupervisorJim, although I don’t think that flows as smoothly.
And now, as promised, here are your two featured drinks. The first was declared the “Drink of the Summer,” as it has seen an incredible spike in popularity since last year. The second drink is rich, indulgent chocolate delight.
(image from Starbucks.com)
Blogging world, meet Green Iced Tea. Green Iced Tea, this is your adoring public.
Green Iced Tea is our best selling tea. It has a light, smooth body with a relaxed, minty flavor. It loves to be shaken with lemonade and is tasty either sweetened or unsweetened. Here’s Mr. Green Iced Tea’s recipe:
1 part concentrated iced tea (natural brewed fresh throughout the day)
1 part water or lemonade
1 level scoop of ice
The iced tea is then vigorously shaken and poured into a cup the size of your choice, ready to be enjoyed.
The second drink I’d like to introduce you to is the cafe mocha, more commonly referred to as just “mocha.”
Mochas are simple, yet decadent drinks. The dark chocolate mixes very well with espresso, leaving the drinker with a morning, afternoon, or nighttime treat. Hot or iced, many people choose mocha as their drink of choice daily.
How a hot Grande Cafe Mocha is made (steps are in order):
4 pumps of mocha sauce (prepared fresh every single day)
2 shots of espresso
Steamed 2% milk
1/4 inch of whipped cream
These are your delicious delights for today. Next blog: Caramel Macchiatos and White Mochas!
the many minute musings of a barista 
you do realize that, after your next post, i will not need you in either summer or winter? i suppose we can still have springs and falls together.
But, my dear, in Spring we have refreshing iced coffee and in Fall we have caramel apple spice. Seems like all you need is your own personal seasonal barista and you’re set for life.
Do not forget the pumpkin spice latte!
Congrats shiftsupervisorjim.